Frequently asked questions.

Request a quote, email us, or call — whichever is easiest. Share what you're planning (product, quantities, timeline, and artwork if you have it) and we'll respond with next steps.

Minimums depend on the product and decoration method. Some items have no minimum; others (like screen-printed apparel) are more cost-effective at higher quantities. We'll walk you through options when we quote.

Yes — for decorated goods we send a digital proof for approval before anything is produced.

Vector files (.ai, .eps, .pdf, .svg) work best for logos. High-resolution raster files (.png, .jpg at 300dpi) are usable for many jobs. If you're not sure, send what you have and we'll advise.

Yes. We can clean up existing artwork or design something new. Design help is quoted separately based on scope.

Where the decoration method supports it, we match to Pantone. Some methods (like full-color print) simulate PMS colors as closely as possible. We'll be clear about what to expect when we quote.

Yes. Send us the recipient list (spreadsheet is ideal) and we'll set up the engraving. Double-check spellings — those are the ones that end up in photos.

Yes — once we set up your award, we keep the file so repeat orders match the originals.

It depends on the design, quantity, garment and use case. We'll recommend a method that balances look, durability and cost for your specific project.

We source from many major brands. Availability shifts by season — tell us your target brands and we'll confirm what's in stock.

Banners, yard signs, posters, backdrops, decals and more. Send us the size and finish you need and we'll quote the right substrate.

For most projects we deliver print-ready. Installation depends on the type and location — ask us and we'll advise on the best path.

A branded storefront we build and run for your school, team or company. Members order directly; we handle production, fulfillment and reporting. Great for spirit wear, uniforms and employee gear.

Typical builds run a few weeks depending on catalog size and artwork readiness. We'll share a schedule when we scope the store together.

Yes — we ship nationally through standard carriers. Shipping costs and options depend on the order weight, destination and timeline.

Often, yes — especially for multi-site organizations. Send us the ship-to list and we'll factor it into the quote.

Yes, by appointment. We'll confirm a pickup window when the order is ready. Confirmed pickup hours will be posted on the Contact page.

It depends on the product, decoration method, quantity and artwork readiness. We share a realistic timeline in your quote — no guessing.

For some projects, yes. Rush availability depends on current shop load, materials and the artwork. Call so we can review the request in real time — we'll be honest about what's possible.

Payment terms are set on your quote. New projects typically confirm payment details before production begins.

We work with schools, teams and businesses on approved billing terms. Ask us and we'll walk through the options that fit your organization.

Send us your original confirmation number or a description of the previous order. We keep artwork on file so repeats match.

Yes — send the changes and we'll re-quote. Minor changes are easy; larger changes may need a fresh proof.